Blogging Idol - Computerworld Canada » CRM http://blogidol.ca The most powerful voices in Canadian IT. Fri, 24 Jun 2011 20:09:54 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 CRM: Customer engagement challenges lay beyond Technology http://blogidol.ca/2010/04/crm-customer-engagement-challenges-lay-beyond-technology/486 http://blogidol.ca/2010/04/crm-customer-engagement-challenges-lay-beyond-technology/486#comments Fri, 09 Apr 2010 15:00:27 +0000 Joel Martin http://blogidol.ca/?p=486 http://blogidol.ca/2010/04/crm-customer-engagement-challenges-lay-beyond-technology/486/feed 0 Thinking of SaaS: Churn, Partner Channels, and SaaS Master Agreements http://blogidol.ca/2010/04/thinking-of-saas-churn-partner-channels-and-saas-master-agreements/448 http://blogidol.ca/2010/04/thinking-of-saas-churn-partner-channels-and-saas-master-agreements/448#comments Thu, 08 Apr 2010 13:46:04 +0000 Joel Martin http://blogidol.ca/?p=448 http://blogidol.ca/2010/04/thinking-of-saas-churn-partner-channels-and-saas-master-agreements/448/feed 0