Posts tagged communication
Leading a Transformation
Apr 19th
Today (Aprtil 19th) I attended an event organized by the Canadian Association of Management Consultants at which Bob Stark, Deputy Minister and Chief Executive Officer of ServiceOntario, spoke about “Leading Transformation in the Public Sector”. I found the session very interesting and informative. To me, it provided a great example of leadership……having a vision, motivating [...]
CRM: Customer engagement challenges lay beyond Technology
Apr 9th
I recently read a blog entitled “Why we cannot get CRM (and SCRM) right” that triggered several thoughts; not as much on CRM but with regards to a challenge I used to face when ‘us’ marketeers wanted to try something drastically new. The more I thought I realized the problem (that I’ll try to illustrate [...]
What’s most important in enterprise IT?
Mar 31st
What is the most important thing in enterprise IT? Some may say, budget. Others, the timely adoption of new technologies. Not really. The best technologies may fail and the lushest budget be wasted by human efforts gone astray. Imagine several new college graduates hired by a big company, as software developers. They can all write [...]
